Ordered mirrored pedastal. Arrived quickly. Beautiful but top broken. Cracked glass...

GetHuman-neeaack's customer service issue with Overstock.com from February 2019

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The issue in GetHuman-neeaack's own words
Ordered mirrored pedastal. Arrived quickly. Beautiful but top broken. Cracked glass!!!! So disappointed! Customer service ordered another and I was told to repack as best I could and leave for UPS to pick up. Repacked this ** pound pedastal and leaving on front porch hoping it will be picked up soon. Beyond worried that replacement will be broken as well and wondering what Overstock can do to insure this will not happen AGAIN! My new confirmation number is *********. Today is Friday Feb **. My name is Sheryl Blackstein. To say I am upset would be an understatement. A representative Rebecca D. Was beyond helpful and consoling. I anxiously await the arrival of the replacement with fingers crossed and prayers that it will arrive very soon and undamaged. Thank you for your help in this matter. Sheryl Blackstein.
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Customer service issue
Reported by GetHuman-neeaack
Feb 16th, 2019 - 8 mons ago
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Feb 16th 2:46am