I ordered a bench from overstock through ebay.As soon as i submitted the order,i realiz...

GetHuman-idamille's customer service issue with Overstock.com from November 2018

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The issue in GetHuman-idamille's own words
I ordered a bench from overstock through ebay.As soon as i submitted the order,i realized i didnt order the correct color so i immediently contacted them to ask to cancel the order,knowing they couldnt possibly have processed or shipped the item yet.They refused to cancel the item for me and i had to contact ebay to contact them on my behalf to get them to cancel my order before it is shipped.They also are not responding to ebay now.The thing is,i know i can return it if they decide to ship, but they are not willing to pay return shipping.I dont understand why they refuse to cancel the order when it hasnt been shipped yet,knowing im going to have to send it right back and will have to pay for return shipping out of pocket.Ive never had a problem in the rare times i needed to cancel an order with a company if i immediently let them know.This is my first and last time i will ever buy from overstock.All im asking for is a refund!
This is especially frustrating because i contacted them within minutes to cancel my order &they arent willing to do so.
They could make this right by responding and having the order canceled and refund issued.
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Customer service issue
Reported by GetHuman-idamille
Nov 26th, 2018 - 10 mons ago
I have an issue with Overstock.com too
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Seen by 10 customers so far
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GetHuman-idamille started working on this issue
Nov 26th, 2018 8:25pm
GetHuman-idamille shared this issue with others over email
Nov 26th, 2018 8:27pm