Problem: Requested to cancel order within an hour of placing the order*********** under...

GetHuman-brucemiz's customer service issue with Overstock.com from October 2018

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Problem: Requested to cancel order within an hour of placing the order*********** under name Bruce Mizell.**Resolution: Cancel the order so we can place an order for the correct item.**This is the response we received:*Regarding Case *:***************Hello Bruce,**We’ve just heard back from the warehouse and unfortunately we were not able to stop the shipment of Safavieh Arizona Shag Southwestern Ivory* Beige Rug - *' x *' ASG***A-* on your most recent order. Because our goal is to get you your order as quickly as possible, it’s very difficult to cancel an order once your order has been sent to our warehouse for processing. We work very hard to make sure you’re receiving our products as quickly as possible.**If you feel as though you still no longer want the product once your item is delivered, you may request to return the item by going to My Account and requesting a return or giving us a call at *-***-***-****. We will be more than happy to assist in the return process.**Have a wonderful rest of your day!**Sincerely,*Overstock Customer Care

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Overstock.com

Customer service issue
Reported by GetHuman-brucemiz
Oct 24th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 420 others
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Timeline

GetHuman-brucemiz started working on this issue
Oct 24th, 2018 2:00am