Ourtime.com Customer Service Issues

I received an email notifying me of unauthorized access from Florida to my account. The email requested personal information like credit card details, name, and address for verification. I did not reply with any details. I am unable to reach anyone by phone, as the number seems to be unavailable now, despite having reached someone previously. It's currently 5:30 pm. I successfully logged into my account without any issues. I would like to forward the suspicious email for investigation. Thank you, Jan.

I signed up for a one-month subscription, not for automatic renewal, but you went ahead and charged my iTunes account without permission. Two out of the three matches I messaged asked me for money, which is unacceptable. I am frustrated and angry about this situation. I demand a refund for the unauthorized charge. I will contact my bank to report this fraudulent activity. I will also explore all options to expose your invasion of privacy and dishonest practices. I expect a quick response. [redacted]

I am questioning why I need to pay an additional $5 for assistance when I have already paid for services. When I subscribed, there was no mention that extra payment would be necessary for help. I hope you can review my profile properly and fulfill what was initially promised. My request clearly stated my preference for individuals within Alabama and Pensacola, Florida, yet the profiles I am being shown are completely different. It would be appreciated if you could ensure the profiles presented match my criteria to save both my time and yours. I look forward to a response at your earliest convenience. Thank you. - G

I am not a member, and I do not wish to be one. I have been receiving what I believe is spam mail regarding a membership that I do not have. The email is from contact [redacted], which seems fictitious. It mentions charging my account $[redacted].65 with an invoice number of [redacted]5 from desirert.com. I want to clarify that I have never been a member of this company, visited their website, or have any intention of doing so in the future. If this is your company, please cease sending messages about deducting money from my account. If this is not your company, I request that you take action against those harassing me. Thank you, RM Email: [redacted] Phone: [redacted]

I recently connected with a man online who appeared to be sincere. We had extensive conversations and even shared family photos. However, as we were close to meeting, he suddenly blocked me and became unreachable. Despite being skeptical, I believe he used false photos and information. There were discrepancies in his stories upon closer inspection of his photos. I suspect he may be deceiving other women. I am willing to provide the photos he shared or have my subscription reinstated to track him down. It's crucial to prevent him from taking advantage of others. I urge you to investigate his payment history versus his identity to protect others. Please review my interactions with Jason from Edinburgh to validate my concerns. I anticipate your prompt assistance in this matter.

Today, on 09/05/[redacted], an amount of 71.94€ was debited from my account for a subscription that I started but did not confirm in the end. I want to emphasize that after entering my card details, I did not complete the steps to authorize the subscription, so please contact me as soon as possible to refund the wrongly charged amount. This message is to officially request the refund of the amount charged and to state that I do not wish to be subscribed to any of your services in the future.

On today's date, 9/05/[redacted], an incorrect charge of 71,94€ was debited from my account. After entering my card details on your website, I did NOT confirm the subscription, so I request an immediate refund of this amount. This communication serves to request the refund of 71,24€ and to inform you that I do not authorize any further charges on my card for any of your products. I am not interested in any ourtime subscription or any of your products.

I recently had a positive experience on the website and connected with someone named Dominic Hoffman. We communicated via email and phone for about a month. Dominic suggested we both leave the site as we had found what we were looking for. Unfortunately, I discovered that he may not have followed through on his word. I haven't heard from him since leaving the site and now feel unsure about his intentions. Dominic used to message me regularly, so this change is concerning. I'm interested in reactivating my account on Ourtime to clarify the situation. Any assistance in resolving this matter would be appreciated. Thank you. - P.A.

I received an email stating that my account is supposed to be suspended, which concerns me as I have been a loyal member of Our Time dating service for four years. My membership usually renews automatically, and I was informed by one of your representatives that it would be $39. While I may not be very tech-savvy, I am willing to pay any fees that may be pending. I will reach out in the morning to speak with an agent regarding this matter. I value being a member of your site, as it's the best one I have used since senior people meet. Please let me know how to proceed so that I can address any issues and settle any outstanding payments. Thank you for your understanding.

My name is Don Langvardt. I recently received an email stating that my account was hacked and the username and password were changed. I have called three times but the issue remains unresolved. I now request the removal of the username and password from my account and ultimately wish to close the account. I paid for services until Aug 23 and would like a refund. I expect a prompt response within the hour, now it is 5:30. If necessary, I will seek legal assistance to resolve this matter. Despite assurances from a representative earlier, the problem persists. I received another email following my conversation with your representative this afternoon regarding this issue. Due to someone attempting to make unauthorized transactions on my debit card, I had to change the number, leading to difficulty in accessing my account. None of these problems are my fault. Your organization has attempted to bill me twice. Please resolve this situation as soon as possible.

Hello, I tried to respond to an email from time.com, but it bounced back. Here is my message for the team: Thank you for reaching out. I chatted with someone named "Lyn" Lyndon for two weeks. However, when he requested money, I ended communication. I decided to cancel my membership due to encountering fraudulent individuals on the site. Upon completing my profile, I received numerous messages and love letters from out-of-state men asking for personal contact information. I expected better screening, especially since time.com is affiliated with Match.com. After canceling my membership, I read reviews confirming the issues others faced, which mirrored my experience. Thank you, I.P.

A few weeks ago, I connected with someone on Ourtime named Dominic Hoffman. We exchanged emails and grew to trust each other. We planned for me to visit him in my hometown, but the day before my trip, he unexpectedly had to go to Dubai for a business deal. He asked me to cancel my flight and urgently requested £2,[redacted], claiming he didn't have the funds in Dubai. I hesitantly considered his request but sensed it might be a scam. Later, he asked for £6,[redacted] to close the deal and return home to be with me. Realizing the deception, I informed him my money was tied up, and I needed to consult my advisors. I feel foolish for falling for his tricks. It's disappointing to have been misled.

I signed up on your website in [redacted] and canceled my profile two months later with a notice to not renew automatically. Since November [redacted], I haven't used your website. Today, I noticed a charge of [redacted].88 pounds on my credit card from you. Could you please refund this amount to my bank account? It's concerning that you charged me without verifying if I still used your services. I feel like my money was taken unfairly. I would appreciate your prompt assistance in resolving this issue. Thank you. - N. Shaw

Hello, I am customer N.[redacted]55. I joined OURTIME in [redacted] and paid until 23 May [redacted]. My last activity on the website was on 22 November [redacted], after which I canceled my account and profile in December [redacted], ensuring no automatic renewal of my subscription. However, to my dismay, I discovered a charge of [redacted].88 pounds on my bank account on 28 May [redacted], which was not authorized. I was never asked about continuing my subscription, and the money was taken without my consent. This behavior is unacceptable, and I demand a refund of [redacted].88 pounds promptly. I am deeply disappointed by this unethical practice by OURTIME, and I urge you to address this matter urgently. Thank you for your prompt attention to this issue.

My experience with OurTime has been a nightmare that continues even after canceling my subscription. I paid for a 6-month subscription in November last year. Soon after, my email was hacked, and I started receiving messages meant for someone named Rachel. Despite resetting my account and changing my password numerous times, I continued to receive messages intended for Rachel, who I never spoke to. Feeling unsafe on the site, I canceled my subscription to prevent auto-renewal. Today, my credit card company notified me that OurTime tried to charge my account despite my cancellation. This invasion of privacy has left me frustrated, and I have tried multiple times to contact customer service with no success. If I don't hear back, I will have to escalate this matter to the Better Business Bureau.

Recently, I attempted to subscribe to OurTime with a 65% discount promotion but encountered payment issues despite sufficient funds. Customer service advised me to contact my financial institutions, but after doing so, the problem persisted. Despite contacting them multiple times, the representatives could not resolve the issue, offering to sign me up at full price over the phone or a reduced 25% discount. Despite my persistence, the discounted price could not be processed, and I was promised a callback from a supervisor that never occurred. Frustrated by the lack of resolution, I suspect a bait-and-switch tactic as the discounted payment remains unattainable. My request is simple: honor the 65% discount as advertised, backed by evidence of my unsuccessful subscription attempts.

I recently received an email from [redacted] regarding a service I did not sign up for. I have no interest in this service and want to resolve this immediately. If any unauthorized charges are made, I will involve my legal representation.

I recently received an email from Ourtime.com (see below). I've never signed up for this service and don't want to be a member of any online dating site. Can you please explain how this happened and refund any charges made to my account? Ourtime Customer Care Team Dear Member, Thank you for subscribing to OurTime.com. Your request for a 6-month subscription, costing $[redacted].43, has been approved and will be debited shortly. Subscription Benefits: - Full Mobile Access - Message Read Notification - Profile Highlights - Message Highlight To cancel this request, please visit www.ourtime.com/paid or log into your account. We value your feedback, please complete a survey within 3 days. Thanks for sharing your thoughts with us!

Good morning, I am a member of your website and want to report that my account was recently hacked. I have been receiving messages from another member, but upon checking, the content seems to be duplicated from two different members. When questioned, one member denied sending a message that ended with the name "Alice." I am concerned about the security of my account and would like to cancel my membership. I also request a refund for the subscription fee. Thank you. [redacted]

I recently received emails from OuTtime on June 20th and 23rd, [redacted], indicating that someone had logged into my account from locations near Asia and South America. However, I cancelled my account in March [redacted] and have not accessed it since. It was alarming to receive these notifications considering my account is no longer active, and I am puzzled as to who accessed it. I remain in Canada and have not traveled outside the country. On July 1st, [redacted], I received another email stating that a subscription had been purchased using my account, even though I had cancelled it along with the associated credit card. I did not initiate this re-subscription, and I am perplexed by these events, especially since the credit card is no longer valid. I kindly request an investigation into this matter and would appreciate your prompt response, as I wish to discontinue any association with Our Time and avoid making payments for a service I did not authorize. Profile Name: Liduina Liduina Vieira