I am a paying customer and currently traveling overseas. When I go to log in I get requ...

GetHuman-wmfunk's complaint issue with Ourtime.com from March 2019

Help with my Ourtime.com issue
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman-wmfunk's own words
I am a paying customer and currently traveling overseas. When I go to log in I get requests to join and when I provide my email, my password and click on those horrible pictures, it continues to do the same. I know, your answer is “for my security,” but AFTER I provide all the info** It is not only crazy, it is nerve racking and it is hindering my reaching and answering messages. Please sort this out ASAP. My email is *****@***.com. Please reply and follow up with corrective measures. Thank you.
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Ourtime.com

complaint issue
Reported by GetHuman-wmfunk
Mar 28th, 2019 - 22d ago
I have an issue with Ourtime.com too
Fixed
Seen by 6 customers so far
Similar issue to 7827 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-wmfunk started working on this issue
Mar 28th 4:08pm
GetHuman-wmfunk shared this issue with others over email
Mar 28th 4:08pm
GetHuman-wmfunk indicated the issue is not fixed yet.
Mar 29th 4:28pm
GetHuman-wmfunk indicated the issue is not fixed yet.
Mar 31st 9:03pm