I set my account to NOT renew. My renewal date is on October **th. It is now October...

GetHuman-sunbuny's customer service issue with Ourtime.com from October 2018

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The issue in GetHuman-sunbuny's own words
I set my account to NOT renew. My renewal date is on October **th. It is now October **th and Ourtime has already charged my CC for another month. THIS is NOT OK. Please refund my $ for the second month
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Ourtime.com

Customer service issue
Reported by GetHuman-sunbuny
Oct 12th, 2018 - 2 mons ago
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GetHuman-sunbuny started working on this issue
Oct 12th 2:46pm