Want someone there to close my account.

GetHuman-remily's customer service issue with Ourtime.com from August 2018

Help with my Ourtime.com issue
Tip from another customer
If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle.
The issue in GetHuman-remily's own words
I get confused on how to close my account. OurTime cannot charge my account any more every month, as I blocked my credit card account. You need to close my account and let me know that it is closed. ... I want to close out my account. I have not been on my account for some time and they keep charging my credit card, I get confused on how to close the account and need someone's help.
Main reason I am closing my account is due to typing in my credit card for a * month of being able to get messages and ect. It was declined each time. I called my credit card company and they said they did not decline anything from my credit card. SO! that means OurTime declined it. PLEASE CLOSE MY ACCOUNT AND LET ME KNOW WHEN IT IS CLOSED. I ALSO WANT MY PHOTO TAKEN OFF.
GetHuman-remily did not yet indicate what Ourtime.com should do to make this right.
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Ourtime.com

Our Time Dating service
Customer service issue
Reported by GetHuman-remily
Aug 27th, 2018 - 4 mons ago
I have an issue with Ourtime.com too
Fixed
Seen by 31 customers so far
Similar issue to 2200 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-remily started working on this issue
Aug 27th 3:36pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 4:40pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 4:57pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 5:04pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 5:07pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 5:08pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 5:09pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 5:09pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 5:11pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 5:13pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 5:13pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 5:13pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 5:13pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 5:14pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 5:15pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 5:41pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 8:17pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 8:25pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 8:31pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 10:49pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 11:04pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 11:06pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 11:15pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 27th 11:18pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 28th 12:27am
GetHuman-remily indicated the issue is not fixed yet.
Aug 28th 1:08am
GetHuman-remily indicated the issue is not fixed yet.
Aug 28th 2:16am
GetHuman-remily indicated the issue is not fixed yet.
Aug 28th 12:35pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 30th 4:49pm
GetHuman-remily indicated the issue is not fixed yet.
Aug 30th 7:15pm