GetHuman-isabelsm indicated the issue is not fixed yet. Aug *nd *:**pm SO why are you declaring this Fixed????? Ourtime.com Aug *nd, **** - *h ago Fixed
GetHuman-isabelsm's customer service issue with Ourtime.com from August 2018
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The issue in GetHuman-isabelsm's own words
tell them that I have automatic renewal... ... My account at Our Time is on automatic renewal. It did not renew although all my info is exactly the same. When I called their 'solution' was 'check with your bank because they declined the payment' - NOT TRUE! When I asked for them to provide evidence of that. They ignored me.*When I asked to speak with a supervisor - all I got was 'robot' response* over & over - 'you need to check with yr bank'. The company rep Anna took no responsibility at all- I called again and the same thing happened- w*Liz F. She said she was supervisor. How is it possible that your Customer service person could not provide evidence of an allegedly 'Failed ' transaction. ??? *I already wasted my time calling you and then you tell me to waste my time with my own Bank because of a problem that you have created for me. Apparently you do not want my business - so be it. You don't have it-because yr people r too lazy to acknowledge they have a problem. If I'm going to take time to go to my Bank with an 'issue' then you better provide me with the evidence that you have that it was 'THE BANK's fault. **I would you prefer that you solve the problem by renewing my account as you should have done in the *st place. I also would expect some type of compensation for the time & effort (i.e aggravation) it took to call *X and then still have to write you about resolving an issue that u created. 'urbanpartner'
they took no responsibility for it- ignored me and did nothing...
renew my subscription.
* months and they have my card number info which has NOT changed at all.*That's the reason they told me it didn't go thru.
called them twice with no solution offered.
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