The instructions to cancel do not work. I just want to cancel thank you

GetHuman-kbooton's customer service issue with Ourtime.com from June 2018

Help with my Ourtime.com issue
Tip from another customer
If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle.
The problem I ran into: The instructions to cancel do not work. I just want to cancel thank you
I trust that Ourtime.com will make this right and come up with a resolution that is fair.
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Ourtime.com

Customer service issue
Reported by GetHuman-kbooton
Jun 7th, 2018 - 2 mons ago
I have an issue with Ourtime.com too
Fixed
Seen by 4 customers so far
Similar issue to 303 others
0 customers following this
Items needed
Email on Account
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Password
Name of Account Holder
Timeline
GetHuman-kbooton started working on this issue
Jun 7th 3:17pm
GetHuman-kbooton indicated the issue is not fixed yet.
Jun 7th 4:26pm
GetHuman-kbooton indicated the issue is not fixed yet.
Jun 7th 4:43pm