I have tried * times E Mailed explaining the problem and continually filled in these bo...

GetHuman-karenhog's customer service issue with Ourtime.com from June 2018

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The issue in GetHuman-karenhog's own words
I have tried * times E Mailed explaining the problem and continually filled in these boxes. I've explained I cannot phoned the number but that's all you send me. I cannot access a lot of suggestions as I can't get into my account. I couldn't get into my original account. I usually have no problems with this. This is where the problems started. I tried setting up another two accounts and still couldn't get in. By now I had forgotten all the paswords and E Mails. I tried to renew my subscription and took the £*.** a month at £**. Before I knew it I had commited to the £*** one. I didn't want this one ! I tried to cancel this one but of course couldn't get onto the site! I E Mailed * times and still no reply only to ring the number which I said I can't ring. I don't want the £*** subscription. You took the money out within three days. Not much time for me to sort it out. I would appreciate it if you would revert my subscription to the £** which I originally wanted before the hard sell. Confusion is part of my disability and this was just not fair. I also would like my account put back to my original password and E Mail so I can remember it. I never changed it. At the moment I an being charged for a subscription I can't afford and I can't even get on to my account. I am incredibly fed up of this not being resolved. Please help as I have asked on numerous times. My original account is karenhoggarth @sky.com. If you want my password ring *********** or E Mail me. Regards Karen Hoggarth
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Ourtime.com

Customer service issue
Reported by GetHuman-karenhog
Jun 2nd, 2018 - 2y ago
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GetHuman-karenhog started working on this issue
Jun 2nd, 2018 8:39am
GetHuman-karenhog indicated the issue is not fixed yet.
Jun 2nd, 2018 8:39am