If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-karenhog's own words
I have tried * times E Mailed explaining the problem and continually filled in these boxes. I've explained I cannot phoned the number but that's all you send me. I cannot access a lot of suggestions as I can't get into my account. I couldn't get into my original account. I usually have no problems with this. This is where the problems started. I tried setting up another two accounts and still couldn't get in. By now I had forgotten all the paswords and E Mails. I tried to renew my subscription and took the £*.** a month at £**. Before I knew it I had commited to the £*** one. I didn't want this one ! I tried to cancel this one but of course couldn't get onto the site! I E Mailed * times and still no reply only to ring the number which I said I can't ring. I don't want the £*** subscription. You took the money out within three days. Not much time for me to sort it out. I would appreciate it if you would revert my subscription to the £** which I originally wanted before the hard sell. Confusion is part of my disability and this was just not fair. I also would like my account put back to my original password and E Mail so I can remember it. I never changed it. At the moment I an being charged for a subscription I can't afford and I can't even get on to my account. I am incredibly fed up of this not being resolved. Please help as I have asked on numerous times. My original account is karenhoggarth @sky.com. If you want my password ring *********** or E Mail me. Regards Karen Hoggarth
GetHuman-karenhog did not yet indicate what Ourtime.com should do to make this right.
I have an issue with Ourtime.com too
How GetHuman-karenhog fixed the problem
We are waiting for GetHuman-karenhog to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Ourtime.com customer problems.