How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Otterbox phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3
Below are some clips we've found from Otterbox's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling OtterBox customer service located in Fort Collins, Colorado.
Let's get started. If you would like to enter your order number, press one or say yes."
Excerpt from a call with Otterbox
Thursday, April 11, 2024 10:05 PM
The first phone menu
"Thank you for calling OtterBox customer service located in Fort Collins, Colorado.
Let's get started.
Are you calling about the order placed on the twenty second of March
Sorry. I didn't hear you. If you would like to enter your order number, press one or say yes.
If you do not know your order number, press two or say no."
Excerpt from a call with Otterbox
Wednesday, April 3, 2024 5:59 PM
What are the hours and when should I call?
Otterbox operates the call center for this 855-688-7269 phone number Mon-Thu 7am-10pm MT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 172 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Otterbox phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Otterbox staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Otterbox is Thursday.The most busy day to call is Wednesday, which averages 41% more phone calls by comparison.Again, this is based on a sample of 172 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Busiest
Thu
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Otterbox is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Otterbox staffs the call center well on Thursday.
Why call this Otterbox number?
Below is a sample of recent calls to Otterbox, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting replacement phone case: "I need to get a new phone case because the plastic around the outside of mine is falling apart."
- From a call lasting 3m 49s , Apr 3, 2024 5:59 PM
Replacement inquiry: "I purchased the Otterbox last year at the Apple Store, and it's torn up. How do I get a replacement?"
- From a call lasting 20m 15s , Mar 22, 2024 10:56 PM
Inquiring about phone case price: "How much is it for a case holding the Samsung s23 FE phone?"
- From a call lasting 3m 10s , Mar 21, 2024 9:15 PM
More Ways to Contact Otterbox Customer Service
There are of course other ways to contact Otterbox customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Otterbox will reply our your email.
Conclusion and closing notes
This is Otterbox's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Otterbox agent. This phone number is Otterbox's best phone number because 5,850 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-688-7269 include Track order, Cancel order, Change order, Returns, Complaint and other customer service issues. Rather than trying to call Otterbox first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Otterbox has 1 phone number. It's not always clear what is the best way to talk to Otterbox representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Otterbox. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Otterbox. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.