To Whom It May Concern,* Hi, my name is Bri Martin. I purchased an iPhoneX last Septe...

GetHuman3376556's Complaint issue with Otterbox from August 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3376556's own words
To Whom It May Concern,* Hi, my name is Bri Martin. I purchased an iPhoneX last September (****) and to ensure it’s safety I also purchased the much revered Otterbox. Within a month the plastic piece that covers the apple on the back of the phone had come loose and then came completely off and is now held on by tape. Additionally the rubber outside covering often comes loose around the edges. I love IPhones and Otterboxes alike! I’ve always had both but this is the first time I’ve been so disappointed with my Otterbox. You’re probably wondering why I haven’t addressed the issue sooner. Well I live in a recovery home for women and just celebrated a year and a half sober. Life here is very hard and extremely busy. I do not drive, I work *-* days a week and I only make $*- an hour so the Otterbox was a big purchase for me. The Spirit store where I purchased the Otterbox closed shortly after I made my purchase. I still have my original receipt. Can someone offer me some options?

GetHuman3376556 did not yet indicate what Otterbox should do to make this right.

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Otterbox

Complaint issue
Reported by GetHuman3376556
Aug 6th, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 386 others
0 customers following this

Timeline

GetHuman3376556 started working on this issue
Aug 6th, 2019 6:47am

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