I bought an Otterbox case less than a year ago and about a month ago my phone completel...

GetHuman-jelenasw's customer service issue with Otterbox from January 2019

187 similar
0 following
Help with my Otterbox issue
First: share to improve GetHuman-jelenasw's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jelenasw's next move: talk to Otterbox when they open.
Otterbox's call center is closed now. We will send GetHuman-jelenasw a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-jelenasw may need:
Order number, Billing address, Email address, Phone number on account, and Full name
The issue in GetHuman-jelenasw's own words
I bought an Otterbox case less than a year ago and about a month ago my phone completely shattered to the point where the screen was practically off the phone and I couldn't press any numbers except for * and *. I got it fixed for $*** dollars and then two days later (this morning) my phone fell on my foot while I was sitting down and it cracked again (a much smaller crack, but it still cracked). Is there any way that I could get a refund? Thank you.
GetHuman-jelenasw did not yet indicate what Otterbox should do to make this right.
I have an issue with Otterbox too
How GetHuman-jelenasw fixed the problem
We are waiting for GetHuman-jelenasw to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Otterbox's attention and get better help faster. Tap below to get started.
Having Otterbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jelenasw fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jelenasw
Jan 16th, 2019 - 9 mons ago
I have an issue with Otterbox too
Not resolved
Seen by 6 customers so far
Similar issue to 187 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-jelenasw started working on this issue
Jan 16th 3:16pm