Hello Otterbox Company, this is Maddox Trumbly. I ordered a phone case from y'all and I...

GetHuman-maddogtr's customer service issue with Otterbox from October 2018

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Hello Otterbox Company, this is Maddox Trumbly. I ordered a phone case from y'all and I have had it for * months* I dropped it the other day and it cracked my phone completely with the case on. I thought like the case says itself "Otterbox certified drop * protection" it is not supposed to crack.... well it did. I am sending y'all this message complaining because y'all promised something and failed to make y'alls point! Please get back with me with your explanation ASAP! **Thanks,*Maddox Trumbly
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Otterbox

Customer service issue
Reported by GetHuman-maddogtr
Oct 10th, 2018 - a mon ago
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GetHuman-maddogtr started working on this issue
Oct 10th 10:07pm