I have a samsung galaxy * i bought brand new a few months back. When i purchased the p...

GetHuman779925's customer service issue with Otterbox from June 2018

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The issue in GetHuman779925's own words
I have a samsung galaxy * i bought brand new a few months back. When i purchased the phone i also purchased some accessories. One being an otterbox phone case. Well yesterday when i got home from getting groceries, i set my phone on the counter and contunued to bring stuff into the house. As i put some bags on the counter a bag bumped my phone and my phone fell off the counter to the ground. My counter stands about *ft maybe * *** ft from the floor. Well the bottom left side of my phone ended up cracking while still being secured in the case. Your company guarentees your products. Have been called the best and are definently sold at prices accordingly. *I am wondering if you will back your words and advertisements and replace my phone?
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Otterbox

Customer service issue
Reported by GetHuman779925
Jun 13th, 2018 - 9 mons ago
I have an issue with Otterbox too
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Seen by 8 customers so far
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Timeline
GetHuman779925 started working on this issue
Jun 13th, 2018 12:53pm
GetHuman779925 shared this issue with others over email
Jun 13th, 2018 12:55pm