Case does not fit with glass screen protector

GetHuman-ndau's customer service issue with Otterbox from May 2018

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The issue in GetHuman-ndau's own words
Put the case on ... I bought a defender screenless edition for both my phone and my mom's phone for the samsung galaxy s**. The case does not fit with the glass screen protector. I paid a lot for this case as I did for the glass screen protector and would like to use them so what should I do? I am a loyal otterbox customer as I buy one for every phone I own and every phone my family buys. I would like to continue to be a loyal customer. But if not I will be forced to switch brands permanently. Please help. Thanks.
This case is expensive as is the screen protector and it doesn't fit
GetHuman-ndau did not yet indicate what Otterbox should do to make this right.
I have been a loyal customer ever since I got my first smart phone
I have an issue with Otterbox too
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Otterbox defender Samsung galaxy s** case
Customer service issue
Reported by GetHuman-ndau
May 26th, 2018 - 8 mons ago
I have an issue with Otterbox too
Seen by 6 customers so far
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GetHuman-ndau started working on this issue
May 26th, 2018 4:13pm
GetHuman-ndau indicated the issue is not fixed yet.
May 26th, 2018 8:34pm
GetHuman-ndau indicated the issue is not fixed yet.
May 26th, 2018 8:37pm
GetHuman-ndau shared this issue with others over email
May 26th, 2018 8:38pm
GetHuman-ndau indicated the issue is not fixed yet.
May 28th, 2018 10:05am
GetHuman-ndau confirmed the issue is fixed. Hooray!
May 31st, 2018 2:23pm