Have had problems since ******** and have called dozens of times without anything but t busy signal. Owner of the rain gauge for over ** years and no problems until this new one.
GetHuman-jwcatlan's customer service issue with Oregon Scientific from January 2019
Help with my Oregon Scientific issue
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The issue in GetHuman-jwcatlan's own words
Use it without it giving errors and bad readings ... RGR***N - PURCHASED Amazon ********Installed as replacement for previous model. Same location of sensor and main unit as before ( approximately **' apart and no electric devices within ** feet of line of contact). Have had this system for over ** years and have had no problems with * previous ones other than battery replacement and rarely also lost contact and had to search to get going. Replacements were because sensor is placed on west side of house where it gets full afternoon sun. Over time the sensor fails but I had no problem with the *-* years life.*The new unit worked from **** until ***** when I got the first flashing display. RF reception indicator still said it had contact. Had not found instructions online to troubleshoot and resetting main unit fixed problem.****** - Flashing display, RF indicator shows contact OK. Had found online instructions. Search no help. Check battery (*.**v) in sensor and reset sensor. Search fixed problem.******* - *pm - same problem. RF indicator shows contact OK. Search no, check battery still *.**v and reset sensor. Search then cleared problem.**** - *pm - same problem, RF OK, same procedure fixed again.***** - **:**pm - display went from .**" total rain for day at *pm to *.**" total rain at **:**. No display flashing. Had light rain all evening which tv said was *** to ***" in the area.***** - **am - when first looked at display it showed **.**" for day since midnight. Had rained some but less than *". Rained lightly thru day and at *pm showed **.**". By **pm had gone to HHHH on display and driveway was damp but we had had little more rain.***** - **am - sunny day and display showed *.**". Had turned cloudy by *pm and the display showed HHHH.**I have been trying to get ahold of you since *** without any luck. I want both the sensor and the display replaced. Please advise how to get this done and where to email proof of purchase to get this going.**Jerroll Crooks***** Hunters View Lane*Cumming, GA *********-***-****
This is especially frustrating because both problems have occurred multiple times. I have followed your instructions on how to fix the problem. These instructions say to call you next. I have been trying to do so since ****** with out getting anything but a busy signal.
Please replace both the rain sensor and the main display unit.
This is the *rd one of these units I have owned for over ** years. The first * units were the RGR*** which worked great with virtually no trouble except a rare search because of lost communications ()which always worked) or battery replacement.
For the flashing display, your recommended fix multiple times.*For the new *.**, **.**, **.** and HHHH total rain display, Nothing.
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