I have used Ore Ida microwave french fries probably since they came out with them. I pu...

GetHuman-emmusial's customer service issue with Ore-Ida Potatoes from January 2019

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I have used Ore Ida microwave french fries probably since they came out with them. I put a box in on New Year’s day and in less than two minutes, the box was smoking and pouring out black smoke. I shut the microwave off but the box was totally burnt, fortunately there were no flames. Our whole house smelled like a fire had been in it for days. The first week of January we had to have the doors and windows open with fans blowing constantly. I don’t want anything from Ore-Ida, just to let them know there could be a safety issue with those boxes. They were the Ore-Ida extra crispy golden fries but since the box was burnt, I cannot give you any information like the UPC code. I don’t know if you have heard this in the past, but nothing like this has happened in all the many years I have made these fries. Just want to bring it to someone’s attention in case it is a safety issue. The microwave was not burned, but the smoke smell was so bad we had to replace it.
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Ore-Ida Potatoes

Customer service issue
Reported by GetHuman-emmusial
Jan 14th, 2019 - 9 mons ago
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GetHuman-emmusial started working on this issue
Jan 14th 6:36pm
GetHuman-emmusial confirmed the issue is fixed. Hooray!
Jan 14th 7:38pm