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The issue in GetHuman1376063's own words
We use about * thousand cases of your hashbrowns a year. The last ** cases we got will not cook. Its talking up to * times longer then it should. it seems this happens about this time every year. We are beyond frustrated with this issue in our restaurant's. I took pictures of all the labels on the boxes of you need them. We are considering using another product. We live your hashbrowns but cant continue down this same path if its gonna affect our businesses. **We will wait for your reply.
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