Dear Madam' Sir, *We have requested Virgin Airlines for a refund and since our booking...

GetHuman-rontal's Refund a Charge issue with Orbitz from May 2020

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The issue in GetHuman-rontal's own words
Dear Madam' Sir, *We have requested Virgin Airlines for a refund and since our booking was executed through your company they referred us back to you. Please kindly take care of the refund. All the details are here below,*Yours Sincerely,*Zalman & Rina Shafir *Good Morning** **Thank you for your email and contacting the Refunds team.** Having looked into your refund request, we note that you have booked through a travel agency. As such we would kindly refer you back to your travel agency for any queries regarding a refund application or query.** **Kind regards,** Refunds HQ** Virgin Atlantic Airways Ltd,**The VHQ, Fleming Way,**Crawley, West Sussex, RH** *DF**http:**www.virginatlantic.com** ** **cid:image***.jpg@**D*FABB.*****C**** **From: Zalman Shafir ******@***.com**Sent: ** May **** **:***To: Refunds HQ *Refunds.HQ@fly.virgin.com**Subject: Re: Refunds * Ticket refunds** **Dear Madam, Sir**Please find below the information as requested by you. **Ticket **************** (Zalman Shafir)*************** (Rina Shafir)**Please kindly confirm that you received this email and that the information is sufficient. **Yours Sincerely,**Zalman and Rina Shafir** **From: Orbitz ******@***.com**Date: Wed, Dec **, ****, **:***Subject: Orbitz travel confirmation - Jul ** - (Itinerary * *************)*To: ******@***.com* **Image removed by sender. Orbitz.com**Thanks!**Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation.** **Seattle**Jul **, **** - Aug **, ******Because you booked a flight, you qualify for up to **% off Seattle hotels.**Expires Tue, January ***See hotels**See live updates to your itinerary, anywhere and anytime.**See your itinerary**Download to your Phone**Before you go*** E-ticket: This email can be used as an E-ticket.*** All passengers traveling to the US must provide valid travel documents and details of their full US destination address for US Immigration.*** Proof of citizenship is required for international travel. Be sure to bring all necessary documentation (e.g. passport, visa, transit permit). To learn more, visit our Visa and Passport page (Opens a new window) .*** Remember to bring your itinerary and government-issued photo ID for airport check-in and security.**Contact the airline to confirm:*** specific seat assignments*** special meals*** frequent flyer point awards*** special assistance requests**Flight overview**Image removed by sender.**Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation.**Travel dates**Jul **, **** - Aug **, ******Itinerary ******************Confirmation**ET*TAH (Virgin Atlantic)**Booking ID**M*OLQM**Ticket **************** (Zalman Shafir)*************** (Rina Shafir)**Change or cancel this reservation**Image removed by sender.**Departure*Fri, Jul ****Web Fare**Virgin Atlantic *****Tel Aviv (TLV)***:**am**Terminal: ***Image removed by sender. flight to**London (LHR)****:**pm**Terminal: ***Cabin: Premium Economy (K)***h **m duration**Image removed by sender.*h **m stop London (LHR)**Virgin Atlantic *****London (LHR)***:**pm**Terminal: ***Image removed by sender. flight to**Seattle (SEA)***:**pm**Cabin: Premium Economy (K)***h **m duration**Total duration****h **m**Image removed by sender.**Departure*Sun, Aug ***Web Fare**Virgin Atlantic ****Los Angeles (LAX)***:**pm**Terminal: ***Image removed by sender. flight to**London (LHR)***:**pm ** day**Terminal: ***Arrives on Aug **, ******Cabin: Premium Economy (K)****h **m duration**Image removed by sender.*h **m stop London (LHR)**Virgin Atlantic *****London (LHR)***:**pm**Terminal: ***Image removed by sender. flight to**Tel Aviv (TLV)****:**pm**Terminal: ***Cabin: Premium Economy (K)***h *m duration**Total duration****h **m**Traveler(s)**Zalman Shafir**No frequent flyer details provided**Rina Shafir**No frequent flyer details provided**Update traveler details and make special requests. Please confirm all requests with your airline.**Price summary**Traveler *: Adult $*,***.****Flight $*,***.****Taxes & Fees $***.****Traveler *: Adult $*,***.****Flight $*,***.****Taxes & Fees $***.**** **Subtotal $*,***.**** **Total $*,***.****All prices are quoted in USD.**Image removed by sender.**$**.** in Orbucks**for this trip**Additional information**Additional fees**The airline may charge additional fees for checked baggage or other optional services.*** Additional fees for your flight to Seattle*** Additional fees for your flight to Tel Aviv**Please read the complete penalty rules for changes and cancellations applicable to this fare.**Tickets are nonrefundable, nontransferable and name changes are not allowed.**Please read important information regarding airline liability limitations.**More help**Change or cancel this reservation.**Visit our Customer Support page.**Call Orbitz customer care at ***-***-******For faster service, mention itinerary **************** ** **On Tue, May *, **** at *:** AM Refunds HQ *Refunds.HQ@fly.virgin.com* wrote:**Dear Zalman, ** **Thank you for your refund request.**For us to process your request, please could you send us the following information by replying to this email :*** Full name of the lead passenger on the booking*** Record locator*** Flight details such as flight number, date and destination for which you are requesting the refund** **Alternatively, please send us a copy of your e-ticket(start with ***) which would include all of the above information.** **We look forward to hearing from you.** **Kind Regards**Refunds HQ** ** **** **From: Webforms Prod *Webforms.P*****@***.com**Sent: ** April **** **:***To: Online Application *Online.A*****@***.com**Subject: Refunds * Ticket refunds** **Webform Name**Refunds * Ticket refunds**About You Title**Mr.**About You First Name**Zalman**About You Last Name**Shafir**About You Email Address*******@***.com**About You Country Region Code**Israel (****)**About You Phone Number*************Address House Name Number**Aluf Kalman Magen ***Address City**Tel Aviv**Address Zip Post Code***********Address State Province County**Tel Aviv**Address Country Region**Israel**Flight Details Booking Reference**M*OLQM**Flight Details Leaving From Airport**Tel Aviv, IL**Flight Details Departure Date******-**-****Flight Details Departure Flight Number*******Flight Details Arriving To Airport**Los Angeles, CA, US**Flight Details Return Date******-**-****Flight Details Return Flight Number******Supporting Documents Attach Documents**false**Anything Else ? ( if Your Request Relates To A Flybe Booking , Please Advise Us Here ) Let Us Know Your Query**Please cancel our booking - including all the connecting flights in this booking. Please send us a refund to our credit card (which was used for the payment). Please deduct a *** USD cancellation fee per person. We get the information regarding the amount of our cancelation fee from your office in Tel Aviv on January *th' ****. Yours sincerely, Zalman and Rina Shafir***************************************************On Wed, Dec **, **** at *:** PM Orbitz ******@***.com* wrote:*Orbitz.com*Thanks!*Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation.*Seattle*Jul **, **** - Aug **, *****Because you booked a flight, you qualify for up to **% off Seattle hotels.*Expires Tue, January **See hotels*See live updates to your itinerary, anywhere and anytime.*See your itinerary*Download to your Phone*Before you go*E-ticket: This email can be used as an E-ticket.*All passengers traveling to the US must provide valid travel documents and details of their full US destination address for US Immigration.*Proof of citizenship is required for international travel. Be sure to bring all necessary documentation (e.g. passport, visa, transit permit). To learn more, visit our Visa and Passport page (Opens a new window) .*Remember to bring your itinerary and government-issued photo ID for airport check-in and security.*Contact the airline to confirm:*specific seat assignments*special meals*frequent flyer point awards*special assistance requests*Flight overview**Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation.*Travel dates*Jul **, **** - Aug **, *****Itinerary *****************Confirmation*ET*TAH (Virgin Atlantic)*Booking ID*M*OLQM*Ticket *************** (Zalman Shafir)************** (Rina Shafir)*Change or cancel this reservation**Departure*Fri, Jul ***Web Fare*Virgin Atlantic ****Tel Aviv (TLV)**:**am*Terminal: **flight to**London (LHR)*...

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Orbitz

Refund a Charge issue
Reported by GetHuman-rontal
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 2167 others
0 customers following this

Timeline

GetHuman-rontal started working on this issue
May 22nd, 2020 11:51am
GetHuman-rontal indicated the issue is not fixed yet.
May 24th, 2020 8:30am

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