Hello, I received an email from *****@***.com about a flight I purchased. It says the a...

GetHuman-cdstanic's customer service issue with Orbitz from July 2019

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The issue in GetHuman-cdstanic's own words
Hello, I received an email from *****@***.com about a flight I purchased. It says the airline hasn't recognized the flight and*or fare and I need to call Orbitz. The flight I booked is with * different flights with a layover and * different airlines. I entered the confirmation code into the Air Serbia website and my trip itinerary pops up just as it should. However, when I enter it in Tarom airlines website, it says one of the flights has been cancelled! Something seems fishy here... so I'm confused as to how to proceed.**Flight numbers are:**Flight *: Air Serbia operated by Montenegro Airlines flight JU **** from Tivat (TIV) to Belgrade (BEG).**Flight *: Tarom airlines flight RO *** from Belgrade (BEG) to Bucharest (OTP)**Tarom tells me that flight * is cancelled. I am abroad right now and get charged massive fees if I make phone calls, so I'd rather not make a call if possible. Also, Orbitz live chat is "undergoing maintenance" so I can't reach them there...**If flight * is in fact cancelled, I would like to be booked on a similar or earlier flight to Belgrade so I can make flight *.**Please, any help or advice you could give me would be awesome. Thanks you very much!**-Chris

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Orbitz

Customer service issue
Reported by GetHuman-cdstanic
Jul 13th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 2634 others
0 customers following this

Timeline

GetHuman-cdstanic started working on this issue
Jul 13th, 2019 9:24am