I am new at flight reservation and if i did the reservation from Denver to Pierre SD ri...

GetHuman2997832's customer service issue with Orbitz from May 2019

Help with my Orbitz issue
The issue in GetHuman2997832's own words
I am new at flight reservation and if i did the reservation from Denver to Pierre SD right. I would to speak to reservation person on the phone to see if I have double booked and also get an email regarding the booked flight. My phone Number is (***) ***-****

GetHuman2997832 did not yet indicate what Orbitz should do to make this right.

How GetHuman2997832 fixed the problem
Most of the problem I had was caused by the fact that i had not done a reservation in a long time and many things changed. All of the computerized telephone systems I noticed are certainly not there for the benefit of the customer, but once you finally get through with the computers, the persons do a great job. Talking to a computer is certainly not friendly. But you get past the computer the persons were friendly and very helpful. It really wasn't to hard after that. I didn't have all the information the reservationist needed. The first reservationist gave me a phone number to call back on, which I did. After I gathered information the next reservationist answered all my questions, then did the reservations. The people not the computer were the ones doing the job. The computer was a pain, you where. In our corporation I certainly will not have a computerized telephone system. I respect our customer to much. it took well over an hour or more with your mechanized telephone system, about ** minutes with you helpful reservationist staff.**Thanks, Larry
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Orbitz

Customer service issue
Reported by GetHuman2997832
May 29th, 2019 - 2 years ago
Fixed
GetHuman2997832 shared how to fix
Seen by 6 customers so far
Similar issue to 2253 others
0 customers following this
Items needed
Ticket Number
Flight Number
Email on Account
Phone Number
Name of Account Holder
Billing and Home Address
Date Of Birth

Timeline

GetHuman2997832 started working on this issue
May 29th, 2019 1:40pm
GetHuman2997832 confirmed the issue is fixed. Hooray!
May 29th, 2019 9:12pm
GetHuman2997832 confirmed the issue is fixed. Hooray!
May 29th, 2019 9:15pm