Hello Orbitz team,**I am traveling in South America with a US phone. I have tried to ca...

GetHuman2949016's Change Booking issue with Orbitz from May 2019

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Ticket Number, Flight Number, Email on Account, Phone Number, Name of Account Holder, Billing and Home Address, and Date Of Birth
The issue in GetHuman2949016's own words
Hello Orbitz team,**I am traveling in South America with a US phone. I have tried to cancel my flight online every day for the last week and a half and downloaded the app to try to do the same (each time receiving “sorry, we are experiencing a glitch on our end, try again later or call). Because I don’t have service and cannot call without HUGE charges, calling all of these days was not an option. I did try four days ago on Wednesday, May ** to call from the airport (a call that cost S*** before it cut out) having to hang up from such long wait time - as there was a message stating “due to a high amount of calls, this will take longer than usual.” I have tried THREE posted emails, all returning with “address not found.”**All I want is to cancel my flight. And I suggest you address the glitch in your end to save people so much trouble.**My information is:**Emily Erickson*Itinerary *:****************Thank you for your time and assistance. I know whoever reading this is likely experiencing all the frustration from so many people, and for that, I apologize.**Looking forward to hearing back and for finally getting my flight cancelled. **Thank you,*Emily

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Orbitz

Change Booking issue
Reported by GetHuman2949016
May 19th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 2194 others
0 customers following this

Timeline

GetHuman2949016 started working on this issue
May 19th, 2019 2:03pm

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