We just checked into our hotel. The add stated a beautiful swimming pool and hot tub. O...

GetHuman-billynka's customer service issue with Orbitz from March 2019

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The issue in GetHuman-billynka's own words
We just checked into our hotel. The add stated a beautiful swimming pool and hot tub. Once we arrived we were informed that the pool is closed. Also, no bathtub only shower. And the plug ins to charge our phones or having working lamps do not work. I paid alot of money for this room. Unfortunately I have to get to sleep so I can drive all day tomorrow or I would have checked out and found something different. Not sure if there is any sort of discount I can get or not but very unhappy with the false advertising that this room and hotel was supposed to be.
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Orbitz

Customer service issue
Reported by GetHuman-billynka
Mar 31st, 2019 - 6 mons ago
I have an issue with Orbitz too
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Seen by 6 customers so far
Similar issue to 1699 others
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Items needed
Ticket Number
Flight Number
Email on Account
Phone Number
Name of Account Holder
Billing and Home Address
Date Of Birth
Timeline
GetHuman-billynka started working on this issue
Mar 31st 5:14am
GetHuman-billynka indicated the issue is not fixed yet.
Apr 1st 5:41am
GetHuman-billynka indicated the issue is not fixed yet.
Apr 1st 5:42am