I booked a hotel at Home Towne Studio in Austin, TX it was a * Queen Bed *Non-smoking r...

GetHuman-semharg's customer service issue with Orbitz from February 2019

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The issue in GetHuman-semharg's own words
I booked a hotel at Home Towne Studio in Austin, TX it was a * Queen Bed *Non-smoking room* but the room I got smelled like an ashtray. They had throw up in the sink, bed wasn't even made and no pillows or pillow covers. I spoke to the front desk and they said they will give me another room but the key didn’t work and they were so unhelpful I had to get another hotel. I asked for a refund because this room isn’t what I asked for plus for a non smoking room the room did forsure smell like a ashtray the hotel said I had to contact orbit for any refunds. I’m very disappointed this isn’t at all what I asked for and I would really want my refund back for the hotel room.
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Orbitz

Customer service issue
Reported by GetHuman-semharg
Feb 17th, 2019 - 8 mons ago
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