Due to multiple delays with my United Airlines flight, I had to cancel my car rental (w...

GetHuman-audreysn's customer service issue with Orbitz from July 2018

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The issue in GetHuman-audreysn's own words
Due to multiple delays with my United Airlines flight, I had to cancel my car rental (with "free cancellation") and book a second, which was much more expensive. I was told on the phone that my car rental would be covered under my booking bundle since I also bought my flight tickets through Orbitz.com, so that I should not pay a thing for my car rental. Now, I have been charged for BOTH car rentals, as well as the cancellation of the first, which resulted in my account being overdrawn for the entirety of my trip, leading to even more fees and extreme anxiety and financial burden during my vacation. I would like a refund of the charges for the cars, as well as for the * flight tickets I purchased with trip protection, as we were delayed so much that we lost a full day of our vacation leading to the issue with the cars.

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Orbitz

Customer service issue
Reported by GetHuman-audreysn
Jul 16th, 2018 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 300 others
0 customers following this
Items needed
Ticket Number
Flight Number
Email on Account
Phone Number
Name of Account Holder
Billing and Home Address
Date Of Birth

Timeline

GetHuman-audreysn started working on this issue
Jul 16th, 2018 2:10pm
GetHuman-audreysn indicated the issue is not fixed yet.
Jul 16th, 2018 3:17pm
GetHuman-audreysn indicated the issue is not fixed yet.
Jul 17th, 2018 3:26pm

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