Booked a reservation for flight and hotel. Hotel turned out to be a piece of **** and n...

GetHuman562075's customer service issue with Orbitz from June 2018

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The issue in GetHuman562075's own words
Booked a reservation for flight and hotel. Hotel turned out to be a piece of **** and not what was showed on photos on the website. Called yesterday to get another hotel and wasted over an hour because I was only told at the end that I would have to pay the difference of whatever hotel I was moved to. Should have been a complimentary exchange. But they did credit the amount of the hotel. My problem now is I paid over $**** for this trip and $*** dollars was refunded...meaning that we paid $*** dollars for airfare that made us travel all day the day of arrival an we will be traveling all day on our return as well. Before booking this package I researched plenty of lights that were a lot less in price and less travel time as well. Because we spent all day traveling on the *th (arrival date) and will spend all day traveling on the **th (return date) not only are we staying in a terrible hotel, but we pretty much miss * days of vacation just from travel. It’s not fair and I feel like I got a very bad deal and it needs to be fixed. The amount I spent was not worth it at all, and this will probably be the last time I book through you.
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Orbitz

Customer service issue
Reported by GetHuman562075
Jun 8th, 2018 - 6 mons ago
I have an issue with Orbitz too
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Seen by 5 customers so far
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Items needed
Ticket Number
Flight Number
Email on Account
Phone Number
Name of Account Holder
Billing and Home Address
Date Of Birth
Timeline
GetHuman562075 started working on this issue
Jun 8th 1:03pm