Booked a reservation for flight and hotel. Hotel turned out to be a piece of **** and n...
GetHuman562075's customer service issue with Orbitz from June 2018
Help with my Orbitz issue
First: share to improve GetHuman562075's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman562075 to get a Orbitz rep on the line!
Always use the GetHuman Phone tocall Orbitz. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman562075's own words
Booked a reservation for flight and hotel. Hotel turned out to be a piece of **** and not what was showed on photos on the website. Called yesterday to get another hotel and wasted over an hour because I was only told at the end that I would have to pay the difference of whatever hotel I was moved to. Should have been a complimentary exchange. But they did credit the amount of the hotel. My problem now is I paid over $**** for this trip and $*** dollars was refunded...meaning that we paid $*** dollars for airfare that made us travel all day the day of arrival an we will be traveling all day on our return as well. Before booking this package I researched plenty of lights that were a lot less in price and less travel time as well. Because we spent all day traveling on the *th (arrival date) and will spend all day traveling on the **th (return date) not only are we staying in a terrible hotel, but we pretty much miss * days of vacation just from travel. It’s not fair and I feel like I got a very bad deal and it needs to be fixed. The amount I spent was not worth it at all, and this will probably be the last time I book through you.
GetHuman562075 did not yet indicate what Orbitz should do to make this right.
I have an issue with Orbitz too
How GetHuman562075 fixed the problem
We are waiting for GetHuman562075 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.