Booked a reservation for flight and hotel. Hotel turned out to be a piece of **** and n...

GetHuman562075's customer service issue with Orbitz from June 2018

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The issue in GetHuman562075's own words
Booked a reservation for flight and hotel. Hotel turned out to be a piece of **** and not what was showed on photos on the website. Called yesterday to get another hotel and wasted over an hour because I was only told at the end that I would have to pay the difference of whatever hotel I was moved to. Should have been a complimentary exchange. But they did credit the amount of the hotel. My problem now is I paid over $**** for this trip and $*** dollars was refunded...meaning that we paid $*** dollars for airfare that made us travel all day the day of arrival an we will be traveling all day on our return as well. Before booking this package I researched plenty of lights that were a lot less in price and less travel time as well. Because we spent all day traveling on the *th (arrival date) and will spend all day traveling on the **th (return date) not only are we staying in a terrible hotel, but we pretty much miss * days of vacation just from travel. It’s not fair and I feel like I got a very bad deal and it needs to be fixed. The amount I spent was not worth it at all, and this will probably be the last time I book through you.
GetHuman562075 did not yet indicate what Orbitz should do to make this right.
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Customer service issue
Reported by GetHuman562075
Jun 8th, 2018 - 6 mons ago
I have an issue with Orbitz too
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Seen by 5 customers so far
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Items needed
Ticket Number
Flight Number
Email on Account
Phone Number
Name of Account Holder
Billing and Home Address
Date Of Birth
GetHuman562075 started working on this issue
Jun 8th 1:03pm