My latest bill is ************.*We were with Telstra up until we joined Optus in Novemb...

GetHuman4485086's Billing issue with Optus from March 2020

Help with my Optus issue
First: share to improve GetHuman4485086's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4485086 may need:
Account holder name, Billing address, Account phone number, and Last 4 of SSN
The issue in GetHuman4485086's own words
My latest bill is ************.*We were with Telstra up until we joined Optus in November. It was a shaky start with you guys but after a number of phone calls everything seemed great. I received an Invoice from Telstra charging me $***.**. I have spoken to the accounts department with Telstra and they have informed me that this was because Optus end have not completed the transferred over. I was told that once Optus is active that Telstra will be automatically disconnected. Please go back and check the recorded conversation I've had regarding this with your department. I tried to contact ****** customer help line and no one can help me and before it could give me the link I was disconnected. I would like to request for this to be reviewed asap as I don't think I should be paying for * connections. I can supply any info if needed.

GetHuman4485086 did not yet indicate what Optus should do to make this right.

How GetHuman4485086 fixed the problem

We are waiting for GetHuman4485086 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Optus's attention and get better help faster. Tap below to get started.
Having Optus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Billing issue
Reported by GetHuman4485086
Mar 18th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 327 others
0 customers following this


GetHuman4485086 started working on this issue
Mar 18th 9:25am