I joined Optus on a recharge account from Vodafone. My new Optus sim won’t activate. I...

GetHuman3382872's customer service issue with Optus from August 2019

Help with my Optus issue
The issue in GetHuman3382872's own words
I joined Optus on a recharge account from Vodafone. My new Optus sim won’t activate. I called in store Sunday to swap and it’s still not active
GetHuman3382872 did not yet indicate what Optus should do to make this right.
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Optus

Customer service issue
Reported by GetHuman3382872
Aug 7th, 2019 - 3 mos ago
I have an issue with Optus too
Fixed
Seen by 5 customers so far
Similar issue to 2836 others
0 customers following this
Items needed
Account holder name
Billing address
Account phone number
Last 4 of SSN
Timeline
GetHuman3382872 started working on this issue
Aug 7th 4:16am
GetHuman3382872 confirmed the issue is fixed. Hooray!
Aug 10th 6:42am