I just had a phone call from Optus support (Phillipines I guess) regarding Job...

GetHuman-interqua's Technical Support issue with Optus from August 2019

Help with my Optus issue
First: share to improve GetHuman-interqua's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-interqua may need:
Account holder name, Billing address, Account phone number, and Last 4 of SSN
The issue in GetHuman-interqua's own words
I just had a phone call from Optus support (Phillipines I guess) regarding Job*********A (there maybe a total of * different Job numbers!) which is to do with our internet*landline.*Our Ph number is ** **** *****and email account is *****@***.com.**This problem started about * month ago when I received a random phone call from Optus to say they were going to replace the modem (supposed to be faster). The modem duly arrived and I installed it. Had an issue getting it to work - Optus had to do some work on their end. Internet was working finally. Then we noticed the landline was not working. We complained and this latest round of activity is to do with that.*The phone call just now advised us that, in order to fix the problem, Optus were going to disconnect our internet for ** to ** hours. I gave the go ahead for this to start tomorrow (Saturday). We have since discovered that friends have had a similar issue and have been without the internet for weeks. Unsatisfactory.*We have decided that we would rather sacrifice the landline than go through the uncertainty of being without internet for an uncertain period.*If we sacrifice our landline will this then obviate the need for this extra work? If so, can you arrange for this job to be cancelled please? **PS: We still have intermittent SLOWNESS with the internet - (where it simply grinds to halt - if I did a speed test at these times the result would be zero - in fact the speed test either does not open or just sits there). However, when it does work the speed is great (**-**).**Kevin JamesI

GetHuman-interqua did not yet indicate what Optus should do to make this right.

How GetHuman-interqua fixed the problem

We are waiting for GetHuman-interqua to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Optus's attention and get better help faster. Tap below to get started.
Having Optus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Optus

Technical Support issue
Reported by GetHuman-interqua
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 2811 others
0 customers following this

Timeline

GetHuman-interqua started working on this issue
Aug 2nd, 2019 4:48am

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians