Internet light went out on modem, lost internet. Called Optus they did something on the...

GetHuman2878846's Technical Support issue with Optus from May 2019

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The issue in GetHuman2878846's own words
Internet light went out on modem, lost internet. Called Optus they did something on their end which resolved the issue. This was last Sunday the *th of May. The next day, it did the same thing and this time it couldn’t be resolved. So I rang again and they said to wait ** hrs up to * days to get a response. They have given me **gb of data for my phone, but I wonder if I could get a replacement modem? Thank you,Mark Thomson
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Optus

Technical Support issue
Reported by GetHuman2878846
May 7th, 2019 - 2 mons ago
I have an issue with Optus too
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Seen by 5 customers so far
Similar issue to 2479 others
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Timeline
GetHuman2878846 started working on this issue
May 7th 12:22pm
GetHuman2878846 indicated the issue is not fixed yet.
May 7th 9:23pm
GetHuman2878846 indicated the issue is not fixed yet.
May 7th 9:25pm