My new Optus home and broadband has not been connected. Connection date was due yesterd...

GetHuman2599714's customer service issue with Optus from March 2019

Help with my Optus issue
The issue in GetHuman2599714's own words
My new Optus home and broadband has not been connected. Connection date was due yesterday. **.*.**. Someone was home all day.**Order reference*details:-**OPTUSMSG: Confirming your Optus phone and broadband bundle will be activated on **.**.****. Your order number is ********A. Your technician will arrive on **.**.**** to install your Optus service. You will not need to be there for the appointment.
GetHuman2599714 did not yet indicate what Optus should do to make this right.
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Optus

Customer service issue
Reported by GetHuman2599714
Mar 26th, 2019 - 25d ago
I have an issue with Optus too
Fixed
Seen by 5 customers so far
Similar issue to 2247 others
0 customers following this
Items needed
Account holder name
Billing address
Account phone number
Last 4 of SSN
Timeline
GetHuman2599714 started working on this issue
Mar 26th 8:43pm
GetHuman2599714 indicated the issue is not fixed yet.
Mar 29th 9:58pm
GetHuman2599714 indicated the issue is not fixed yet.
Mar 29th 9:59pm
GetHuman2599714 indicated the issue is not fixed yet.
Mar 29th 10:47pm