I have been calling for the past four days about my internet and phone not working. Fou...

GetHuman2211804's customer service issue with Optus from February 2019

1 view
 | 
2005 similar
 | 
0 following
Help with my Optus issue
First: share to improve GetHuman2211804's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2211804's next move: call Optus.
The best way to get your problem resolved is to tap the button below to start calling Optus. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2211804 may need:
Account holder name, Billing address, Account phone number, and Last 4 of SSN
The issue in GetHuman2211804's own words
I have been calling for the past four days about my internet and phone not working. Four agents promised to keep me updated and that my internet and phone will be fixed in the next ** hours maximum. I have also been promised **gb of internet as a was of apologizing for the inconvenience. Don’t really care about those, but none of the promises have been kept and I am running out of patience. I don’t want to be charged for this month’s expenses, I don’t want to chat anymore and I don’t want to call your CC and wait for **minutes only to be lied to again. I need this fixed today as soon as possible and I am switching from your service provider to someone who actually cares. *The phone number is ***********It is under the name Ahmet Dizdarevic*Contact number is **** *** ***
GetHuman2211804 did not yet indicate what Optus should do to make this right.
I have an issue with Optus too
How GetHuman2211804 fixed the problem
We are waiting for GetHuman2211804 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Optus's attention and get better help faster. Tap below to get started.
Having Optus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2211804 fixes it.
This email address isn't valid

Optus

Customer service issue
Reported by GetHuman2211804
Feb 15th, 2019 - 8 mons ago
I have an issue with Optus too
Not resolved
Seen by 1 customer so far
Similar issue to 2005 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2211804 started working on this issue
Feb 15th 4:07am