Hi I called yesterday and spoke to Matthew? Regarding wi fi modem not connecting and ha...

GetHuman2047269's customer service issue with Optus from January 2019

1 view
1896 similar
0 following
Help with my Optus issue
First: share to improve GetHuman2047269's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman2047269 got the right customer help using our suggestion.
Before contacting them, items GetHuman2047269 may need:
Account holder name, Billing address, Account phone number, and Last 4 of SSN
The issue in GetHuman2047269's own words
Hi I called yesterday and spoke to Matthew? Regarding wi fi modem not connecting and having very slow almost no internet connection. We did some troubleshooting and they checked the internet connection etc and all fine he thought it may be that the modem had missed an update and he was going to get a tech to connect me and decide whether to replace with a new modem. I would like to have the modem replaced and are we able to go to an Optus store to do this or does it need to be sent out.. We have had this problem now for * days. Really hoping this is fixed sooner rather than later as we need this for our laptops this week due to work and school! Regards Kelli Thiesz
GetHuman2047269 did not yet indicate what Optus should do to make this right.
I have an issue with Optus too
How GetHuman2047269 fixed the problem
We are waiting for GetHuman2047269 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Optus's attention and get better help faster. Tap below to get started.
Having Optus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2047269 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2047269
Jan 27th, 2019 - 3 mons ago
I have an issue with Optus too
Not resolved
Seen by 1 customer so far
Similar issue to 1896 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2047269 started working on this issue
Jan 27th 1:10am