I’ve recently upgraded my phone from a iPhone X to an XS with Apple Watch add-on. The M...

GetHuman-jwrozyn's customer service issue with Optus from November 2018

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The issue in GetHuman-jwrozyn's own words
I’ve recently upgraded my phone from a iPhone X to an XS with Apple Watch add-on. The MyOptusApp is stating that I am due to pay $***.** however when I look at my recent bills it’s listed as $***.**. I understand that I had to pay a $*** upgrade fee. I went from a ***Gb $*** plan to a **gb $** plan. I just need to know how much I am supposed to pay. *** seems to low whilst *** seems too excessive. My phone number is **********.
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Optus

Customer service issue
Reported by GetHuman-jwrozyn
Nov 29th, 2018 - 9 mons ago
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Timeline
GetHuman-jwrozyn started working on this issue
Nov 29th, 2018 8:28am