i spoke to an optus representative last tuesday regarding calling overseas mobiles from...

GetHuman1534953's customer service issue with Optus from November 2018

23 views | 1334 similar | 0 following
Help with my Optus issue
First: share to improve GetHuman1534953's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1534953's next move: call Optus.
The best way to get your problem resolved is to tap the button below to start calling Optus. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1534953 may need:
Account holder name, Billing address, Account phone number, and Last 4 of SSN
The issue in GetHuman1534953's own words
i spoke to an optus representative last tuesday regarding calling overseas mobiles from my mobile here in australia i was advised. i was assured the "Bolt" on my account gave me *** minutes of included calls to overseas mobiles. i was assured by Jimi that it was free and included in my plan. i took a screen shot of the conversation as proof. Now i have received a text messag from optus stating i have spent about $**.** ex gst. on usage that is not inlude in my plan. i want to have that removed from my account and have the ***mins of free included calls as i was promised. I want your assurance in writing and i want my account fixed. I have written proof of what i was promised on your chat help line. Can you please look into this and phone me on ********** to discuss

GetHuman1534953 did not yet indicate what Optus should do to make this right.

How GetHuman1534953 fixed the problem

We are waiting for GetHuman1534953 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Optus's attention and get better help faster. Tap below to get started.
Having Optus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1534953 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1534953
Nov 10th, 2018 - 4 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 1334 others
0 customers following this


GetHuman1534953 started working on this issue
Nov 10th, 2018 11:42am

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers