I have contacted you by phone and been referred to livechat. I would like to request a...

GetHuman-vallelyp's customer service issue with Optus from November 2018

6 views | 1314 similar | 0 following
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Account holder name, Billing address, Account phone number, and Last 4 of SSN
The issue in GetHuman-vallelyp's own words
I am trying to get an extension on payment without penalty. ... I have contacted you by phone and been referred to livechat. I would like to request a payment extension of a few days on our account with no penalty. I have recently become a grandparent for the first time and have spent time away from home and the account*payment was overlooked.Our account is ************** in the name of Patrick Vallely. The amount payable is $**.**. I hope this request can be looked on favourably. my phone number is ********.
I have just become a grandparent for the first time and have spent time away from home and the account*payment was overlooked,
request an extension for a day or two to make payment.
we have been a customer for quite an extended period.
tried to ring as soon as was aware tonight but was a bit late and referred to livechat.
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Optus

billing
Customer service issue
Reported by GetHuman-vallelyp
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 1314 others
0 customers following this

Timeline

GetHuman-vallelyp started working on this issue
Nov 8th, 2018 10:29am

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