Hi, *My account no is **************, there is problem with network, my internet is not...

GetHuman1488129's customer service issue with Optus from November 2018

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The issue in GetHuman1488129's own words
Hi, *My account no is **************, there is problem with network, my internet is not working since Thursday. I talk with the one of the members it takes and said that there is a problem in modem or something and it takes one week to fix . But I need to do my study stuff it is very hard without network. She also suggest me to get wifi bolus in $** unit that period but when I checked to the kogarah store they don’t have that. Now what I need to do?? Is it possible to to buy from other store like wool worth. Did I get money back for that?*I am really upset with this matter, please help me.*Thank you *Manisha
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Optus

Customer service issue
Reported by GetHuman1488129
Nov 4th, 2018 - a mon ago
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Timeline
GetHuman1488129 started working on this issue
Nov 4th 2:41am