I cannot get internet at home account number **** **** **** **.*I have spent over * hou...

GetHuman1462265's customer service issue with Optus from November 2018

Help with my Optus issue
The issue in GetHuman1462265's own words
I cannot get internet at home account number **** **** **** **.*I have spent over * hours trying to get help researching how to contact you. Left holding only for the phone to be cut off. *I and am very frustrated and unimpressed with your service and thinking of changing to a carrier who is contactable under these circumstances.*regards,*leonie patrice
GetHuman1462265 did not yet indicate what Optus should do to make this right.
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How GetHuman1462265 fixed the problem
My issue was not internet connection for ** hours. Perhaps the cause what an outage in my area and when I got home from work the internet was working again despite it being unresponsive when I did the common turn it off and on again practice.*My frustration was how long it took to even find a contact number and the online link sent via text did not work after making several calls.*I was very disappointed with Optus customer service (non) availability in this. My bill does not have a contact number on it and I had to do a lot of research elsewhere (without internet at home)before i came across this contact format.
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Optus

Customer service issue
Reported by GetHuman1462265
Nov 1st, 2018 - 2 mons ago
I have an issue with Optus too
Fixed
GetHuman1462265 shared how to fix
Seen by 3 customers so far
Similar issue to 1230 others
0 customers following this
Items needed
Account holder name
Billing address
Account phone number
Last 4 of SSN
Timeline
GetHuman1462265 started working on this issue
Nov 1st 6:30am
GetHuman1462265 confirmed the issue is fixed. Hooray!
Nov 1st 11:09am