I cannot get internet at home account number **** **** **** **.*I have spent over * hou...
GetHuman1462265's customer service issue with Optus from November 2018
Help with my Optus issue
The issue in GetHuman1462265's own words
I cannot get internet at home account number **** **** **** **.*I have spent over * hours trying to get help researching how to contact you. Left holding only for the phone to be cut off. *I and am very frustrated and unimpressed with your service and thinking of changing to a carrier who is contactable under these circumstances.*regards,*leonie patrice
GetHuman1462265 did not yet indicate what Optus should do to make this right.
I have an issue with Optus too
How GetHuman1462265 fixed the problem
My issue was not internet connection for ** hours. Perhaps the cause what an outage in my area and when I got home from work the internet was working again despite it being unresponsive when I did the common turn it off and on again practice.*My frustration was how long it took to even find a contact number and the online link sent via text did not work after making several calls.*I was very disappointed with Optus customer service (non) availability in this. My bill does not have a contact number on it and I had to do a lot of research elsewhere (without internet at home)before i came across this contact format.
Please help with my Optus issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.