I would like to make a phone call overseas but realise don't explain clearly the choice...

GetHuman-faithesm's customer service issue with Optus from September 2018

11 views | 900 similar | 0 following
Help with my Optus issue
First: share to improve GetHuman-faithesm's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-faithesm's next move: call Optus.
The best way to get your problem resolved is to tap the button below to start calling Optus. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-faithesm may need:
Account holder name, Billing address, Account phone number, and Last 4 of SSN
The issue in GetHuman-faithesm's own words
I would like to make a phone call overseas but realise don't explain clearly the choice we have to make to let me recharge, I've put $** but I can't call overseas coz I ah e given a roaming one, and th other choice is just here in Australia and will not give me enough credit to call Philippines you guys have wasted so much of my money.. this is not the first time you*I have to send more letters to your head office in hoping that this issue will fix, not everyone's first language is English so when you guys don't give the right choice for people to make a phone call overseas, I think you guys are ripping a lot of people.. including me. I have been a long constumer for your company this is my friendly feedback, if you care about your clients I suggest some helpful tips and maybe fix this issue. My friends are Optus users and they have the same problem.

GetHuman-faithesm did not yet indicate what Optus should do to make this right.

How GetHuman-faithesm fixed the problem

We are waiting for GetHuman-faithesm to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Optus's attention and get better help faster. Tap below to get started.
Having Optus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-faithesm fixes it.
This email address isn't valid

Optus

Customer service issue
Reported by GetHuman-faithesm
Sep 20th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 900 others
0 customers following this

Timeline

GetHuman-faithesm started working on this issue
Sep 20th, 2018 1:45am

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians