I would like to make a phone call overseas but realise don't explain clearly the choice...

GetHuman-faithesm's customer service issue with Optus from September 2018

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The issue in GetHuman-faithesm's own words
I would like to make a phone call overseas but realise don't explain clearly the choice we have to make to let me recharge, I've put $** but I can't call overseas coz I ah e given a roaming one, and th other choice is just here in Australia and will not give me enough credit to call Philippines you guys have wasted so much of my money.. this is not the first time you*I have to send more letters to your head office in hoping that this issue will fix, not everyone's first language is English so when you guys don't give the right choice for people to make a phone call overseas, I think you guys are ripping a lot of people.. including me. I have been a long constumer for your company this is my friendly feedback, if you care about your clients I suggest some helpful tips and maybe fix this issue. My friends are Optus users and they have the same problem.

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Customer service issue
Reported by GetHuman-faithesm
Sep 20th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 900 others
0 customers following this


GetHuman-faithesm started working on this issue
Sep 20th, 2018 1:45am

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