Nbn not connected as promised. Cancelled previous provider. Not contacted by Optus. Just left with no explantation and no nbn and not even told there is a problem is or if it can be fixed. I want to cancel order.

GetHuman-jrus's customer service issue with Optus from September 2018

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The issue in GetHuman-jrus's own words
I have signed up for Optus nbn. I was promised several times that it would be activated on ** Sept ****. This did not happen and all I can find is a message on track my order that someone will contact me by **th. I was told by Optus to cancel my connection with my previous provider by **th which was done. Now I have no internet connection and no indication of when or if activation will ever happen. All I know is that there is a problem with the nbn order and it has to be redone. This is a terrible situation. I would not have cancelled my existing provider if I had known this could happen. My son is studying for his HSC and desperately needs a connection. I have no idea what is happening or when likely to get a connection and that is wholey unacceptable. Further there appears to be no one who can answer my questions. *I spent nearly *.* hours holding on the Optus customer service line last night. Only to be referred to various departments. Every time I was passed to a new dept I was kept waiting for ** to ** mins and had to repeat all of my details and explain the problem again. Finally I was connected to Tech Support who told me there was a problem with the order and I could not be connected. That person put me through to someone who could help with my order. They simply held me for about ** mins and then cut me off without speaking. I wish to cancel this order because Optus have not met their obligations and my family and I have been greatly inconvenienced.

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Optus

Customer service issue
Reported by GetHuman-jrus
Sep 16th, 2018 - 3 years ago
Fixed
Seen by 4 customers so far
Similar issue to 861 others
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GetHuman-jrus started working on this issue
Sep 16th, 2018 2:04am
GetHuman-jrus indicated the issue is not fixed yet.
Sep 16th, 2018 2:08am

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