Nbn not connected as promised. Cancelled previous provider. Not contacted by Optus. Just left with no explantation and no nbn and not even told there is a problem is or if it can be fixed. I want to cancel order.

GetHuman-jrus's customer service issue with Optus from September 2018

4 views | 861 similar | 0 following
Help with my Optus issue
Did that get it fixed?
Waiting to see if GetHuman-jrus fixed the issue with our suggestion.
The issue in GetHuman-jrus's own words
I have signed up for Optus nbn. I was promised several times that it would be activated on ** Sept ****. This did not happen and all I can find is a message on track my order that someone will contact me by **th. I was told by Optus to cancel my connection with my previous provider by **th which was done. Now I have no internet connection and no indication of when or if activation will ever happen. All I know is that there is a problem with the nbn order and it has to be redone. This is a terrible situation. I would not have cancelled my existing provider if I had known this could happen. My son is studying for his HSC and desperately needs a connection. I have no idea what is happening or when likely to get a connection and that is wholey unacceptable. Further there appears to be no one who can answer my questions. *I spent nearly *.* hours holding on the Optus customer service line last night. Only to be referred to various departments. Every time I was passed to a new dept I was kept waiting for ** to ** mins and had to repeat all of my details and explain the problem again. Finally I was connected to Tech Support who told me there was a problem with the order and I could not be connected. That person put me through to someone who could help with my order. They simply held me for about ** mins and then cut me off without speaking. I wish to cancel this order because Optus have not met their obligations and my family and I have been greatly inconvenienced.

GetHuman-jrus did not yet indicate what Optus should do to make this right.

How GetHuman-jrus fixed the problem

We are waiting for GetHuman-jrus to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Optus's attention and get better help faster. Tap below to get started.
Having Optus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jrus fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jrus
Sep 16th, 2018 - 3 years ago
Seen by 4 customers so far
Similar issue to 861 others
0 customers following this
Items needed
Account holder name
Billing address
Account phone number
Last 4 of SSN


GetHuman-jrus started working on this issue
Sep 16th, 2018 2:04am
GetHuman-jrus indicated the issue is not fixed yet.
Sep 16th, 2018 2:08am

Moving? Compare and Schedule Free.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians