********** prepay mobile broadband acct consolidated with mobile acct **********. Previ...

GetHuman-wchenowe's customer service issue with Optus from August 2018

4 views
 | 
613 similar
 | 
0 following
Help with my Optus issue
Did that get it fixed?
Waiting to see if GetHuman-wchenowe fixed the issue with our suggestion.
The issue in GetHuman-wchenowe's own words
********** prepay mobile broadband acct consolidated with mobile acct **********. Previously prepay acct topped up * &*******.. Checked @ ******, zero data ? zero history ? and its never left with zero data! so topped up $*** @ **gig.*Now reads **gig left of **gig? where is the **gig and where is my history? * hour on the help desk? roundabout from the torrensville outlet, they eventually hung up, with no explanation!! I feel i'm tipping cash into an open hole with no record of the transactions apart from bank statements! If not resolved I feel compelled to take it to consumer affairs, and seek another service provider. Cheers, Wayne
GetHuman-wchenowe did not yet indicate what Optus should do to make this right.
I have an issue with Optus too
How GetHuman-wchenowe fixed the problem
We are waiting for GetHuman-wchenowe to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Optus's attention and get better help faster. Tap below to get started.
Having Optus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-wchenowe fixes it.
This email address isn't valid

Optus

Customer service issue
Reported by GetHuman-wchenowe
Aug 11th, 2018 - a yr ago
I have an issue with Optus too
Fixed
Seen by 4 customers so far
Similar issue to 613 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Billing address
Account phone number
Last 4 of SSN
Timeline
GetHuman-wchenowe started working on this issue
Aug 11th, 2018 3:29am
GetHuman-wchenowe indicated the issue is not fixed yet.
Aug 11th, 2018 3:30am
GetHuman-wchenowe indicated the issue is not fixed yet.
Aug 11th, 2018 8:41am