I received an email to say the product I ordered has been received. I did not order any...

GetHuman-marg_gla's customer service issue with Optus from June 2018

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The issue and preferred resolution, in GetHuman-marg_gla's own words:
I received an email to say the product I ordered has been received. I did not order anything. ********A. This is the order number. I repeat I DID NOT ORDER anything. Please resolve this. My mobile is **********
I trust that Optus will make this right and come up with a resolution that is fair.
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Optus

Customer service issue
Reported by GetHuman-marg_gla
Jun 25th, 2018 - 2 mons ago
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GetHuman-marg_gla started working on this issue
Jun 25th 11:11pm