My prepaid phone was charged approx $** for one call on the **June. As my plan is Every...

GetHuman-pgandjtb's customer service issue with Optus from June 2018

Help with my Optus issue
My prepaid phone was charged approx $** for one call on the **June. As my plan is Every now and Then II am en***led to call Optus to Optus mobile for a period of up to *** minutes with each $**re charge. The number called was Optus ********** **I would like to know why a charge was levied.
I trust that Optus will make this right and come up with a resolution that is fair.
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Optus

Customer service issue
Reported by GetHuman-pgandjtb
Jun 25th, 2018 - 2 mons ago
I have an issue with Optus too
Fixed
Seen by 10 customers so far
Similar issue to 371 others
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Items needed
Account holder name
Billing address
Account phone number
Last 4 of SSN
Timeline
GetHuman-pgandjtb started working on this issue
Jun 25th 4:21am
GetHuman-pgandjtb indicated the issue is not fixed yet.
Jun 25th 9:33am
GetHuman-pgandjtb indicated the issue is not fixed yet.
Jun 25th 10:33am
GetHuman-pgandjtb indicated the issue is not fixed yet.
Jun 26th 9:41am
GetHuman-pgandjtb indicated the issue is not fixed yet.
Jun 26th 9:45am
GetHuman-pgandjtb indicated the issue is not fixed yet.
Jun 26th 12:11pm
GetHuman-pgandjtb indicated the issue is not fixed yet.
Jun 28th 7:15am
GetHuman-pgandjtb indicated the issue is not fixed yet.
Jun 28th 7:27am