I have $** overdue on account ***********. However I have a credit of $** credit on acc...

GetHuman-kaymackl's customer service issue with Optus from June 2018

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The issue in GetHuman-kaymackl's own words
customer Service***cus ... I have $** overdue on account ***********. However I have a credit of $** credit on account ************ which is now closed. Could the $** be credited to pay the $** overdue amount as I do not have any money to pay the $** overdue bill. Otherwise please refund me the $** which is held in credit in my closed account.
There is $**.** credit in one account and I owe $** on another account. Why can't they just credit one to the other
Just credit my overdue account with the money which you hold in credit which is really my money.
** years, and have had a lot of stufff ups with Optu, and I am fed up
NO I HAVE NO MONEY
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Optus

Customer service issue
Reported by GetHuman-kaymackl
Jun 9th, 2018 - a yr ago
I have an issue with Optus too
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Seen by 5 customers so far
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Items needed
Account holder name
Billing address
Account phone number
Last 4 of SSN
Timeline
GetHuman-kaymackl started working on this issue
Jun 9th, 2018 1:51am
GetHuman-kaymackl indicated the issue is not fixed yet.
Jun 10th, 2018 2:56am
GetHuman-kaymackl indicated the issue is not fixed yet.
Jun 10th, 2018 7:28am
GetHuman-kaymackl indicated the issue is not fixed yet.
Jun 10th, 2018 7:34am