I have an old iPhone I wish to give to my grandson as a gift for his **th birthday this...

GetHuman-pamburns's customer service issue with Optus from June 2018

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I have an old iPhone I wish to give to my grandson as a gift for his **th birthday this Sa****ay *th June ****. I have tried to unlock it and reset it etc ready for his use but I cannot do this due to a number of reasons, one being I cannot remember my iCloud p***word. I am not very tech savy. Please help me.
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Optus

Customer service issue
Reported by GetHuman-pamburns
Jun 4th, 2018 - 2 mons ago
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Items needed
Account holder name
Billing address
Account phone number
Last 4 of SSN
Timeline
GetHuman-pamburns started working on this issue
Jun 4th 10:54am
GetHuman-pamburns indicated the issue is not fixed yet.
Jun 5th 1:37am
GetHuman-pamburns confirmed the issue is fixed. Hooray!
Jun 8th 4:56am