I have an old iPhone I wish to give to my grandson as a gift for his **th birthday this Sa****ay *th June ****. I have tried to unlock it and reset it etc ready for his use but I cannot do this due to a number of reasons, one being I cannot remember my iCloud p***word. I am not very tech savy. Please help me.
I trust that Optus will make this right and come up with a resolution that is fair.