Need final bill sorted

GetHuman-renaecul's customer service issue with Optus from May 2018

Help with my Optus issue
The issue in GetHuman-renaecul's own words
Broadband service with fetch box ... I’ve been have numerous phone calls to discuss my final bill and I was told it was going to a supervisor to make a decision, I’ve been told all of my conversations have been recorded, yet again I haven’t been contacted with the outcome. What I have received is a demand from credit control for the money owing even though the lady at Optus said she would liaise with the credit company to stop it while I was waiting for a decision. I’m really frustrated and don’t want to get a bad credit rating over this bill
I’ve spent hours trying to resolve this already my next step will be to the ombudsman
I want this final notice waived and I want it in writing, as I have been told in past conversations that I don’t have to pay it only to get a couple of months down the track and I receive the bill again
I’ve never been late with any payments. I have no recollection of receiving a fetch box so I can’t return something I didn’t receive
Numerous phone calls
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Optus

Customer service issue
Reported by GetHuman-renaecul
May 22nd, 2018 - 6 mons ago
I have an issue with Optus too
Fixed
Seen by 6 customers so far
Similar issue to 55 others
0 customers following this
Items needed
Account holder name
Billing address
Account phone number
Last 4 of SSN
Timeline
GetHuman-renaecul started working on this issue
May 22nd 11:32am
GetHuman-renaecul indicated the issue is not fixed yet.
May 22nd 11:33am
GetHuman-renaecul indicated the issue is not fixed yet.
May 24th 11:07am
GetHuman-renaecul indicated the issue is not fixed yet.
May 25th 10:18pm