My phone at my parents house has been faulty for over * months. It always rings but hal...

GetHuman-cbainy's customer service issue with Optus from May 2018

4 views
 | 
451 similar
 | 
0 following
Help with my Optus issue
First: share to improve GetHuman-cbainy's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-cbainy's next move: call Optus.
The best way to get your problem resolved is to tap the button below to start calling Optus. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-cbainy may need:
Account holder name, Billing address, Account phone number, and Last 4 of SSN
The issue in GetHuman-cbainy's own words
My phone at my parents house has been faulty for over * months. It always rings but half the times they can’t hear anyone on the line or the phone is crackly. I’ve called at least * times and had no resolution. They sent a technician out and he heard the crackle sound and said it will be fixed within days. Well it didn’t get fixed and it is dangerous because they are elderly with no proper working phone system. I’ve called * or * times since the technician came out and have had no help until today. I spoke to Seth who arranged for a technician to come out tomorrow (Wednesday) but I later found out that they have a doctors appointment and won’t be able to meet the technician. I’ve called * times to try and arrange a new time. The last time at about *:**pm the Optus operator just transferred me without telling me and the recording said a ** minute wait. I’m tired of calling you and not getting results. Please email me so that I can give you address of cancellation and arrange a new technician to come out
GetHuman-cbainy did not yet indicate what Optus should do to make this right.
I have an issue with Optus too
How GetHuman-cbainy fixed the problem
We are waiting for GetHuman-cbainy to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Optus's attention and get better help faster. Tap below to get started.
Having Optus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Optus email you?
This email address isn't valid
Follow this issue
See how GetHuman-cbainy fixes it.
This email address isn't valid

Optus

Customer service issue
Reported by GetHuman-cbainy
May 22nd, 2018 - 6 mons ago
I have an issue with Optus too
Not resolved
Seen by 4 customers so far
Similar issue to 451 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-cbainy started working on this issue
May 22nd 7:42am