My nbn speed is still slow, & looks like someone has tampered with the nbn box

GetHuman640292's Technical Support issue with Optus from April 2018

Help with my Optus issue
The issue in GetHuman640292's own words
The problem: My nbn speed is still slow, & looks like someone has tampered with the nbn box
GetHuman640292 did not yet indicate what Optus should do to make this right.
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Optus

Technical Support issue
Reported by GetHuman640292
Apr 29th, 2018 - 7 mons ago
I have an issue with Optus too
Not resolved
Seen by 4 customers so far
Similar issue to 1589 others
0 customers following this
Items needed
Account holder name
Billing address
Account phone number
Last 4 of SSN
Timeline
GetHuman640292 started working on this issue
Apr 29th 9:40pm
GetHuman640292 indicated the issue is not fixed yet.
Apr 30th 12:05am
GetHuman640292 indicated the issue is not fixed yet.
May 1st 11:53am