Ordered a cable plan m*m bundled with Fetch Tv o the ****** and have had no contact. Ca...

GetHuman-stephnot's customer service issue with Optus from April 2018

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The issue in GetHuman-stephnot's own words
Ordered a cable plan m*m bundled with Fetch Tv o the ****** and have had no contact. Called twice to be told there is no order, despite me having an email showing otherwise ( although no order number) and transferred to Customer service from sales. Both times no one answered the phone after being on hold for over ** mins. It appears they have just recontracted my cable plan without the bundle. Want to now disconnect service or get them to fix it.
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Customer service issue
Reported by GetHuman-stephnot
Apr 26th, 2018 - a yr ago
I have an issue with Optus too
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GetHuman-stephnot started working on this issue
Apr 26th, 2018 1:44am