Ordered a cable plan m*m bundled with Fetch Tv o the ****** and have had no contact. Ca...

GetHuman-stephnot's customer service issue with Optus from April 2018

1 view
 | 
490 similar
 | 
0 following
Help with my Optus issue
Before contacting them, items GetHuman-stephnot may need:
Account holder name, Billing address, Account phone number, and Last 4 of SSN
GetHuman-stephnot's next move: call Optus.
The best way to get your problem resolved is to tap the button below to start calling Optus. We will check on you later to see if it's fixed or needs to be escalated.
The issue and preferred resolution, in GetHuman-stephnot's own words:
Ordered a cable plan m*m bundled with Fetch Tv o the ****** and have had no contact. Called twice to be told there is no order, despite me having an email showing otherwise ( although no order number) and transferred to Customer service from sales. Both times no one answered the phone after being on hold for over ** mins. It appears they have just recontracted my cable plan without the bundle. Want to now disconnect service or get them to fix it.
I trust that Optus will make this right and come up with a resolution that is fair.
Help with my Optus issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Optus's attention and get better help faster. Tap below to get started.
Having Optus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Optus email you?
This email address isn't valid
Follow this issue
See how GetHuman-stephnot fixes it.
This email address isn't valid

Optus

Customer service issue
Reported by GetHuman-stephnot
Apr 26th, 2018 - 3 mons ago
I have an issue with Optus too
Not resolved
Seen by 1 customer so far
Similar issue to 490 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-stephnot started working on this issue
Apr 26th 1:44am