Ordered a cable plan m*m bundled with Fetch Tv o the ****** and have had no contact. Called twice to be told there is no order, despite me having an email showing otherwise ( although no order number) and transferred to Customer service from sales. Both times no one answered the phone after being on hold for over ** mins. It appears they have just recontracted my cable plan without the bundle. Want to now disconnect service or get them to fix it.
GetHuman-stephnot did not yet indicate what Optus should do to make this right.
I have an issue with Optus too
How GetHuman-stephnot fixed the problem
We are waiting for GetHuman-stephnot to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.